The Operations Manager is responsible for managing the company’s bid department, to include its workflows, performance, quality, and client inventory reviews. This includes directing all file-level associates related to training, performance, measurement, and coaching, to meet and exceed client goals, company objectives, and to remain in compliance with industry and investor servicing guidelines. This role responsible for overseeing the coordination of repairs and maintenance of vacant, foreclosed, and REO properties through to liquidation in accordance with regulatory and client requirements. 

Key Responsibilities

Operations Management

• Oversee daily property preservation operations across assigned territories.
• Manage work order intake, scheduling, dispatching, and completion.
• Ensure all services are completed within client-required timelines.
• Monitor workflow efficiency and implement process improvements.
• Maintain compliance with investors, lenders, and government regulations.

Quality Assurance & Compliance

• Conduct audits and inspections to ensure work meets client specifications.
• Review before-and-after photos, inspection reports, and documentation.
• Address quality issues and implement corrective action plans.
• Ensure adherence to HUD, FHA, VA, Fannie Mae, Freddie Mac, and client guidelines.

Client Relations

• Serve as primary contact for clients regarding operational performance.
• Provide status updates, reporting, and issue resolution.
• Maintain strong relationships with asset managers and servicing companies.
• Respond promptly to escalations and service concerns.

Team Leadership

• Supervise office staff, coordinators, inspectors, and field personnel.
• Establish performance goals and conduct employee evaluations.
• Provide coaching, training, and professional development.
• Foster a culture of accountability, safety, and continuous improvement.

Reporting & Analytics

• Track key performance indicators (KPIs) such as:
• On-time completion rates
• Quality scores
• Vendor performance metrics
• Client satisfaction
• Cost per work order
• Prepare operational reports for senior management.

Required Qualifications

• 5+ years of experience in property preservation, field services, REO management, or related operations leadership.
• Strong knowledge of mortgage field services and property preservation standards.
• Experience managing vendors, subcontractors, and multi-site operations.
• Proficiency in property preservation platforms and Microsoft Office Suite.
• Excellent leadership, communication, and critical thinking skills.

Preferred Qualifications

• Bachelor's degree in Business Administration, Construction Management, Real Estate, or related field preferred.

• Experience with HUD, FHA, VA, Fannie Mae, Freddie Mac, and mortgage servicing guidelines.
• Knowledge of mortgage servicing systems, such as MSP, LoanServ, and similar systems
• Project management certification or operational leadership training.

Key Competencies

• Leadership and team management
• Project and workflow management
• Vendor relationship management
• Budget and financial oversight
• Quality control and compliance
• Strategic planning
• Data analysis and reporting
• Customer service and client relations

Physical Requirements

• Ability to travel to properties and vendor locations as needed.
• Ability to inspect properties in varying conditions.
• Occasional lifting of up to 25 pounds.

Company Benefits:

• Medical, dental, and vision coverage
• 401k options
• Paid time off
• Paid holidays

**Aremco is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, or any other characteristic protected by law.

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.             

We are seeking an Entry-Level Data Construction Project Manager to support the management, organization, and tracking of construction project data and administrative processes.

This role is ideal for someone who is highly organized, detail-oriented, comfortable working with data, and interested in building a career in construction project management. The position will work closely with Project Managers, Superintendents, Accounting, subcontractors, and vendors to ensure project information is accurate, current, and properly documented.

The successful candidate will help manage construction data, project documentation, cost information, schedules, invoices, and reporting, while learning the day-to-day responsibilities of construction project management.

Key Responsibilities

• Maintain and update construction project data and records.
• Enter project information accurately into construction management and accounting systems.
• Track project budgets, costs, invoices, purchase orders, and commitments.
• Assist Project Managers with project administration and reporting.
• Organize and maintain contracts, change orders, RFIs, submittals, invoices, and other project documentation.
• Assist with tracking project schedules, milestones, and deadlines.
• Review project data for accuracy and identify missing or inconsistent information.
• Assist with job-cost tracking and project financial reporting.
• Coordinate with Accounting regarding invoices, coding, costs, and project-related financial information.
• Assist with basic journal entries and accounting-related data entry as needed.
• Help track subcontractor and vendor information and documentation.
• Prepare spreadsheets, reports, and project status updates.
• Assist with change order tracking and documentation.
• Follow up with project team members to obtain missing information.
• Participate in project meetings and maintain action-item tracking.
• Support project closeout and ensure required documentation is complete.
• Learn and utilize construction management, accounting, scheduling, and data-management software.
• Perform other project management and administrative duties as assigned.

Qualifications

• Entry-level position; 0–2 years of relevant experience preferred.
• Interest in construction, project management, data management, or operations.
• Construction Management, Business, Accounting, Engineering, or related education is a plus.
• Strong computer and data-entry skills.
• Proficiency with Microsoft Excel and Microsoft Office.
• Strong attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Ability to work with large amounts of information and maintain accurate records.
• Strong communication and follow-up skills.
• Ability to prioritize multiple projects and deadlines.
• Willingness to learn construction processes and project management systems.

Ideal Candidate

We are looking for someone who is analytical, organized, dependable, and comfortable working with data. The ideal candidate enjoys keeping information organized, identifying discrepancies, following processes, and helping a project team stay on track.

Construction experience is helpful but not required. Strong administrative, data, Excel, accounting, or project coordination experience can be valuable for this position.

We are seeking a reliable and versatile Construction Laborer to support daily job site operations. This role requires a “jack of all trades” mindset, with the ability to assist across multiple phases of construction while working closely with the Project Manager. The ideal candidate is hands-on, adaptable, and comfortable using a variety of tools and equipment. 

Key Responsibilities: 

• Assist with general construction tasks including demolition, site prep, framing, and finishing work

• Operate and maintain hand tools, power tools, and basic construction equipment safely and efficiently

• Support the Project Manager with job-related tasks, including material handling, site organization, and task coordination

• Load and unload materials, tools, and equipment as needed

• Maintain a clean, safe, and organized job site

• Follow instructions and complete tasks independently or as part of a team

• Assist skilled trades (carpentry, electrical, plumbing, etc.) as needed

• Perform basic repairs and troubleshooting on-site issues

Qualifications:

• Previous construction or general labor experience

• Ability to use common hand and power tools

• Strong work ethic and willingness to learn new skills

• Ability to take direction and adapt to changing job site needs

• Basic understanding of construction processes and safety practices

• Reliable transportation and punctuality required

Physical Requirements:

• Ability to lift 50+ lbs regularly

• Comfortable working in various weather conditions

• Ability to stand, bend, kneel, and perform physical labor for extended periods

Preferred (but not required):

• Experience in multiple trades (carpentry, drywall, painting, etc.)

• OSHA certification or familiarity with job site safety standards

At Aremco, you'll join a growing national asset management company that helps protect, preserve, and restore residential and commercial properties across the country. We're looking for motivated professionals who thrive in a fast-paced environment, enjoy collaborating with contractors and clients, and take pride in delivering quality results.

This is more than a job. It's an opportunity to build expertise in asset management, expand your industry knowledge, and grow your career with a company that values initiative, accountability, and professional development.

Position Overview:

As a Property Preservation Analyst, you will play a key role in evaluating property preservation and rehabilitation projects across the United States. You will review scopes of work, analyze pricing, coordinate contractors, and ensure work is completed efficiently, competitively, and in accordance with client expectations.

This position is ideal for someone with experience in property preservation, construction, project management, inspections, estimating, or REO services who enjoys balancing analytical thinking with relationship management.

Success in this role requires attention to detail, sound judgment, strong communication skills, and the ability to manage multiple priorities in a deadline-driven environment.

What You'll Do

Evaluate & Analyze Projects

• Review property preservation, maintenance, rehabilitation, and demolition requests.
• Analyze photos, scopes of work, damage assessments, and contractor estimates.
• Determine fair and competitive pricing using market data and industry standards.
• Recommend cost-effective solutions that protect asset value.

Manage Contractor Relationships

• Source and evaluate contractor bids.
• Build and maintain relationships with vendors throughout the country.
• Recruit, onboard, and support qualified contractors.
• Monitor performance and ensure quality expectations are met.

Coordinate Property Preservation Efforts

• Manage projects from bid review through completion.
• Collaborate with clients, municipalities, HOAs, and contractors to resolve property issues.
• Help ensure properties remain compliant, secure, and properly maintained.
• Track project progress and maintain accurate documentation.

Drive Results

• Balance quality, cost, and turnaround times.
• Identify risks and proactively resolve issues.
• Support company goals through effective communication and project execution.
• Contribute to a culture of accountability, service, and continuous improvement.

What We're Looking For

Required Qualifications

• Two or more years of experience in property preservation, construction, property maintenance, REO, or a related industry.
• Strong understanding of construction, repairs, estimating, or preservation practices.
• Experience working with contractors, vendors, or field service providers.
• Excellent organizational and problem-solving skills.
• Ability to manage multiple projects in a fast-paced environment.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Ability to work independently while collaborating with a team.

Preferred Qualifications

• Construction management experience.
• Project management experience.
• Commercial adjusting experience.
• Knowledge of GSE, FHA, VA, HUD, Fannie Mae, Freddie Mac, or investor guidelines.
• Experience with vendor management platforms or work-order systems.
• Associate's or Bachelor's degree.

Company Benefits:

·       Medical, dental, and vision coverage

·       401k options

·       Paid time off 

·       Paid holidays 

**Aremco is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, or any other characteristic protected by law.

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.             

The Client Relationship Manager reports to the Chief Executive Officer and manages AREMCO's relationships with approximately 8-15 assigned mortgage servicers, subservicers, asset managers, investors, and other financial services clients. As the primary relationship owner, this position coordinates service delivery and issue resolution across default servicing, property preservation, inspections, rehabilitation, conveyance, and real estate owned (REO) assets. The role ensures that client requirements, service-level agreements (SLAs), investor guidelines, regulatory expectations, and contractual obligations are communicated and consistently executed. Working across operations, quality control, vendor management, accounting, technology, and executive leadership, the Client Relationship Manager resolves escalations, improves performance, and protects client relationships.

Key Responsibilities 

• Serve as the primary point of contact and relationship owner for assigned clients, maintaining a thorough understanding of each client's portfolio, servicing requirements, escalation protocols, performance standards, and reporting expectations.
• Monitor client-specific SLAs, key performance indicators, aging inventories, exception reports, quality results, and recurring service concerns to ensure operational teams meet contractual and client requirements.
• Conduct scheduled client check-ins, business reviews, and performance meetings to discuss portfolio activity, open escalations, service-level performance, operational risks, upcoming needs, and opportunities for improvement.
• Proactively analyze work-order, bid, inspection, property preservation, conveyance, claims, and REO performance trends to identify emerging risks before they result in missed timelines, client complaints, financial exposure, or reputational harm.
• Maintain end-to-end ownership of client complaints and escalations throughout the full resolution lifecycle, including intake, documentation, investigation, corrective action, client communication, resolution, and formal closure.
• Coordinate with operations, quality control, vendor management, accounting, technology, and leadership to determine root causes and implement timely corrective and preventive actions.
• Manage aging and exception items involving overdue work orders, delayed bids, vendor performance, pending quality-control reviews, invoice discrepancies, client-requested revisions, and unresolved property conditions.
• Provide clients with clear, accurate, and timely status updates, including documented action plans, responsible parties, target completion dates, risks, dependencies, and final resolution summaries.
• Translate client feedback, scorecards, audit findings, and recurring complaints into recommendations for workflow improvements, system enhancements, training, quality controls, and operational policy changes.
• Ensure client instructions and process updates are documented, communicated, and incorporated into standard operating procedures, job aids, system rules, and employee or vendor training.
• Partner with leadership to prepare responses for client audits, performance reviews, remediation requests, corrective-action plans, and high-risk escalations.
• Support client retention and growth by building trusted relationships, demonstrating operational accountability, and identifying opportunities to expand services or improve the client experience.
• Maintain complete and accurate records of client communications, complaints, commitments, corrective actions, and resolutions in accordance with AREMCO's documentation and record-retention practices.

Required Qualifications and Skills

• Minimum of three years of experience in client relations, account management, mortgage servicing, default servicing, property preservation, REO asset management, or a related financial-services field.
• Demonstrated experience investigating and resolving complex mortgage-servicing, field-services, operational, or client-escalation matters.
• Working knowledge of mortgage default servicing practices, including property preservation, inspections, bids, work orders, vendor management, quality control, REO, conveyance, and servicing timelines.
• Ability to interpret client contracts, SLAs, scorecards, operating procedures, investor requirements, and exception reports.
• Strong proficiency with Microsoft Excel, Word, PowerPoint, Outlook, and other client-relationship or workflow-management systems.
• Experience preparing client-facing performance reports, executive summaries, corrective-action plans, and business-review presentations.
• Ability to manage confidential borrower, property, client, and company information with appropriate discretion.

Physical Requirements

• Ability to remain in a stationary position for approximately 50% or more of the workday.
• Ability to operate computers, keyboards, telephones, and standard office equipment.
• Ability to move short distances within an office environment.
• Ability to occasionally lift or carry materials weighing up to 25 pounds.

Key Competencies

• Client relationship and account management
• Mortgage-servicing and default-services knowledge
• Complaint and escalation management
• Root-cause analysis and corrective-action planning
• Data analysis and performance reporting
• Clear written and verbal communication
• Cross-functional collaboration and influence
• Organization, prioritization, and follow-through
• Sound judgment and problem-solving
• Adaptability in a deadline-driven environment

• Professionalism, accountability, and attention to detail

Typical Performance Metrics

• Client retention and relationship health
• Compliance with client SLAs and contractual performance standards
• Initial response time and average complaint-resolution time
• Percentage of escalations resolved by the committed due date
• Reduction in repeat complaints and recurring root causes
• Accuracy and timeliness of client reporting
• Reduction in aging work orders, bids, exceptions, and unresolved action items
• Client scorecard, audit, and quality-control results
• Completion and effectiveness of corrective-action plans

• Client satisfaction and overall confidence in AREMCO's service delivery